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Returns Policy

Returns Policy

RETURNS

 

We are happy to have you as our customer. However, if you choose to return a product within 30 days of purchase, we will refund the purchase price to the original form of payment, except cash. 

To be eligible for a return, your item must be in the same condition that you received it, unopened/ unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@caribbeanemerald.com. Please note that returns will need to be sent to the following address:

9429 Harding Avenue, Unit 140 Miami, FL, 33154, United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at info@caribbeanemerald.com

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unopened/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@caribbeanemerald.com

 

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